Empathy, Curiosity Key in Making Medical Device Innovations Work

Houston—The challenge of healthcare innovation is that it’s about more than making technology work.
The bottom line is that any advance in health IT or medical devices must be considered with one thing in mind, said Todd Dunn, director of innovation at Intermountain Healthcare in Salt Lake City, UT: The innovation is going to be used by healthcare providers on patients. “That’s the foundation,” he said. “You must start with empathy for the customer.”
http://www.xconomy.com/texas/2016/08/19/empathy-curiosity-key-in-making-medical-device-innovations-work/?utm_source=Xconomy&utm_campaign=9c21a36eb3-NEWSLETTER_Texas&utm_medium=email&utm_term=0_2aa91c0bc9-9c21a36eb3-293242485